Quality policy

Sapa Profiler shall be the industry leader in delivering the right quality and keeping the promised delivery times. The products and services delivered by Sapa shall meet the requirements expressed by the customers so that it becomes an essential purchasing reason.

We shall achieve this in the following way:

• Quality improvement shall be an ongoing process and shall be a natural part of our day-to-day operations. The aim, here at Sapa, is for all deliveries to be completely error-free (0 errors). This is a long-term goal based on the belief that we can never accept errors. Our quality improvements shall be continuous, even if we have achieved a very low error frequency.
• At Sapa, management must mean a committed undertaking to the quality work. Managers at all levels within the company must be assessed on the basis of, amongst other things, the quality objectives achieved.
• Every employee is responsible for the quality of his or her own work and for monitoring quality compliance in the work process. We shall strive to ensure that everything we do is right first time.
• Choosing either productivity or quality is not the way we do things at Sapa - striving to ensure both, is.
• Marketing and sales activities must only create expectations that the products can meet.
• When it comes to quality, we regard deliveries from one department or manufacturing section to another as just as important as deliveries to external customers.
• Complaints must be actioned with all possible speed and efficiency. The handling must be characterised by care for the customer.