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Sales information

Terms of delivery:
General sales and delivery terms (pdf)

Repurchase:
The repurchase of stocked materials is possible for orders delivered to the buyer during the last three (3) months. A handling fee is deducted from the purchase price. The repurchase is settled by means of a credit note.

Complaints:
If the delivered goods are defective or if there is a quantity shortage, the goods will be replaced with goods free of defects or the shortage will be replenished. The seller's liability for defects or shortage is limited to what is stated herein. Apart from this, the seller shall not be held liable for any fall in production, loss of profit, costs of intervention consisting of other than the deinstallation or installation of the goods or any other direct or indirect damage, loss or cost caused to the buyer, his clients or any other third party.

The seller's liability only covers such defects which arise under circumstances foreseen in the agreement and provided that the goods are used, installed and processed in a correct manner.

The seller's liability does not cover defects caused circumstances that occur after the goods have been taken over by the buyer. It does not cover defects resulting from, for example, improper maintenance, incorrect storage or installation by the buyer, modifications made without the seller's written consent, repairs done incorrectly by the buyer or normal wear and deterioration.

As soon as possible after the receipt, the buyer shall check whether the goods comply with the order and the order confirmation.

The buyer shall, not later than within one (1) week from the receipt of the goods, notify the seller of such defects or shortages that have been or should have been detected during the delivery inspection. The notification of such defects of the delivered goods that could not have been detected during the delivery inspection shall take place immediately after the defects have been or should have been detected, but not later than before any surface treatment or processing to be performed by the buyer, within six (6) months from the delivery.

Transport damage:
Visible damage or quantity shortage of the goods which can be assumed to have occurred during the transport shall be immediately reported by the buyer to the forwarder by writing a remark on the consignment note.

Damage is reported to the forwarding agent by the seller if the goods are sent on Free Domicile terms. The buyer is responsible for reporting damage to the forwarding agent if the goods are sent on Ex Woks terms.

Return transport:
The goods and the consignment note shall be addressed to Sapa Building System and marked as repurchase or complaint including the return order number provided by the seller.

Returned material shall be packed so that no further damage occurs. If the material is packed improperly and we are not able to make a proper assessment of the cause of the defect due to the transport damage resulting thereof, we will only credit the buyer's account with the price of scrap.

All return transport to be paid by Sapa shall take place under our agreement with the forwarding agent.

Transportation Cradles:
To minimize the risk of incorrect handling of Sapa transportation cradles we have developed this Sapa Transportation Cradle Manual. We ask our customers to observe the below mentioned directions carefully. In that way, together we can contribute to a safe and accident free handling.

Sapa Transportation Cradle Manual - Handling of Cradles
Sapa Transportation Cradle Manual - Return of Cradles