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Customer Satisfaction Survey
Satisfaction Rating
Please select one number per item.
Use the following rating system.
1 - Poor
2 - Needs Improvement
3 - Average
4 - Good
5 - Excellent
Customer Name:
Site Location:
Name:
Email Address:
Please select one number per item
Delivery Performance
1
2
3
4
5
Product Quality
1
2
3
4
5
Responsiveness
1
2
3
4
5
Resolution of Concerns
1
2
3
4
5
Communications
1
2
3
4
5
Overall value to you
1
2
3
4
5
Rate the following items in importance to you.
Most Important To You
Delivery Performance
Product Quality
Responsiveness
Resolution of Concerns
Communications
Overall Value To You
Delivery Performance
Product Quality
Responsiveness
Resolution of Concerns
Communications
Overall Value To You
Delivery Performance
Product Quality
Responsiveness
Resolution of Concerns
Communications
Overall Value To You
Delivery Performance
Product Quality
Responsiveness
Resolution of Concerns
Communications
Overall Value To You
Delivery Performance
Product Quality
Responsiveness
Resolution of Concerns
Communications
Overall Value To You
Least Important To You
Delivery Performance
Product Quality
Responsiveness
Resolution of Concerns
Communications
Overall Value To You
How can Sapa help you be more competitive?
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